FAQs + Policies
US shipping rates:
Shipping rates are calculated at check out by weight of total items in your order. Orders over $57 ship free. Below are the approximate equivalents
All US orders ship within 3-5 business days. During launches or sales order shipping time may extend to 5-7 days. A tracking number will be emailed to you when your order ships.
When will I get my order?
I am a one woman show - I pack and ship all orders myself. Unless otherwise noted orders will ship within 3-5 business days of ordering. Once packages are in the mail they may take an additional 3-7 business days to arrive depending on distance required to travel and your selected shipping service.
What happens if my package is lost?
Please email us at email@example.com if you have any questions regarding the status of your order. Given the numerous postal delays over the last year due to the COVID-19 pandemic we currently consider international packages lost 60 days after the last scan and domestic packages lost 10 days after the last scan.
Do you ship internationally?
As of September 2020 we are shipping world wide with the exception of countries impacted by COVID-19 shipping suspensions listed here. Shipping will be calculated at checkout and varies based on weight of your package and destination country. Free world wide shipping over $150.
International purchases are made at the buyer's risk. We cannot guarantee delivery on international packages due to customs, damages, and stolen packages. International packages that are returned from customs to Olive Ave Polish will be refunded the cost of the order but not the cost of shipping. Any customs fees incurred by the customer in their country are the responsibility of the customer.
Olive Ave Polish is not responsible for an international package after it leaves the United States. Your order will be considered lost after 60 days since the most recent scan and you will be refunded the full cost of your order and shipping OR mailed a replacement if stock is available.
Do you accept returns or exchanges?
Unfortunately due to the nature of nail polish as a cosmetic product I am unable to accept returns or exchanges. I will absolutely replace a product that is damaged in transit or otherwise. That said, if you are dissatisfied with your purchase please email me at firstname.lastname@example.org!
Are your polishes vegan?
Yes! There are no animal ingredients in any of the products that we carry, ever.
Are your polishes cruelty-free?
Yes! No animal testing ever. We are proud to be Leaping Bunny certified (
What toxins is Olive Ave Polish free of?
All products in our line are vegan which means there are no animal products. Additionally, all of our products are free from Toluene, Formaldehyde, Formaldehyde Resin, Dibutyl Phthalate (DBP), Camphor, Xylene, Triphenyl Phosphate (TPHP), Parabens, Fragrances, and Phthalates.
What is in it?
Nail polish ingredients: Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Stearalkonium Bentonite, Acrylates Copolymer, Styrene/Acrylates Copolymer, Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate. May Contain: Tin Oxide, Ultramarines/CI 77007, Manganese Violet/CI 77742, N-Butyl Alcohol, Red 6 Lake/CI 15850, Titanium Dioxide/CI 77891, Black Iron Oxide/CI 77499, Aluminum Powder/CI 77000, Red Iron Oxide/CI 77491, Blue 1 Lake/CI 42090, Ferric Ammonium Ferrocyonide/CI 77510, Polyethylene Terephthalate,Yellow 5 Lake/CI 19140, Calcium Aluminum Borosilicate, Red 34 Lake/ CI 15880, Black 2/CI 77266, Red 7 Lake/CI 15850, Mica